Privacy Policy

Pillar of Cloud IT Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and with whom we share it. By using our website or services, you consent to the collection, use, and sharing of your information as described in this policy.

1. Information We Collect

We may collect the following personal information when you interact with us:

• Name, email address, phone number, and mailing address.

• Payment and billing information when purchasing services.

• Technical information such as IP address, browser type, and device information.

• Communications with us, including customer service inquiries and feedback.

• Information collected through cookies and tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, manage, and improve our IT services.

• To process payments and transactions.

• To communicate with you regarding service updates, promotions, and important notifications.

• To respond to inquiries and provide customer support.

• To comply with legal and regulatory obligations.

• To analyze usage trends and improve website performance.

3. Who We Share Your Information With

We do not sell or rent your personal information. We may share your information with:

• Service providers and partners who assist in providing our services (e.g., payment processors, hosting providers).

• Law enforcement, regulatory authorities, or as required by law.

• Third parties in connection with a business transaction (e.g., merger, sale, or acquisition).

4. SMS Consent & Communication

We may send SMS messages for service-related updates, appointment reminders, or promotions if you have opted in. SMS consent is not shared with third parties for marketing purposes. You may opt out of SMS communications at any time by replying "STOP" to any message.

We get consent verbally by asking, "Do you agree to receive conversational text messages from Pillar of Cloud IT Solutions LLC? Message frequency may vary. Standard message and data rates may apply. For assistance, text HELP or visit our website at www.pillarofcloudit.com. To opt out at any time text STOP. For more details, please review our Privacy Policy and Terms of Service on our website at https://www.pillarofcloudit.com/contact-the-duo/privacy-policy."

5. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Pillar of Cloud IT Solutions LLC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

You may have rights regarding your personal information, including:

• Accessing, updating, or correcting your information.

• Opting out of marketing communications.

• Requesting deletion of your data where applicable.

To exercise your rights, please contact us at the information provided below.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Pillar of Cloud IT Solutions

• (225) 369-0249‬

• tech@pillarofcloudit.com

This Privacy Policy is accessible on our website and is linked on relevant web forms and footers to ensure transparency and compliance with carrier policies.